jilibay Privacy Policy

What This Policy Covers

This Privacy Policy applies to all players who access or use the jilibay platform, including through a mobile browser anywhere in the Philippines. It covers the personal information we collect when you register an account, make a deposit, participate in promotions, or contact our support team. We also explain how that information is stored, who may access it, and under what circumstances it may be shared. This policy is written in plain Philippine English so every player can read and understand it without difficulty. If you have questions about anything covered here, you can visit our FAQ page or reach our support team through your account dashboard after signing in via the Login page.

1. Information We Collect

When you create an account on jilibay, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. We also collect payment-related information when you make a deposit or request a withdrawal, such as your preferred payment method and transaction reference details — though we do not store full card numbers or full e-wallet credentials on our servers. As you use the platform, we automatically collect certain technical data, including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual account behaviour, and improve the overall experience for players across the Philippines. We may also collect information you provide when you contact our support team, such as the content of your messages and any documents you submit for identity verification purposes.

2. How We Use Your Information

The personal data we collect is used primarily to operate your account, process your deposits and withdrawals, and deliver the entertainment services available on the platform. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms or this Privacy Policy. Where you have opted in, we may also send you information about promotions and offers that may be relevant to your activity on the platform — you can opt out of these communications at any time through your account settings. Your data is also used to verify your identity and age in compliance with responsible gaming requirements, and to detect and prevent fraud, money laundering, or other prohibited conduct. We do not use your personal data to build advertising profiles or sell your information to third-party marketing companies.

3. Sharing Your Information

jilibay does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality obligations. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of jilibay or its players. In the event of a business restructure or transfer of platform operations, your data may be transferred to the successor entity, and you will be notified of any such change in advance where practicable.

4. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Transaction records and identity verification documents may be retained for a longer period where required by applicable law in the Philippines, including anti-money laundering regulations. When your data is no longer required for any lawful purpose, we take steps to securely delete or anonymise it so that it can no longer be linked back to you. If you request the closure of your account, we will process your request promptly and inform you of the retention period that applies to any data we are legally required to keep. You may contact our support team through your account dashboard for more information about how long specific categories of your data are held.

5. Cookies and Tracking

The jilibay platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. We use strictly necessary cookies that are essential for the platform to operate, as well as functional cookies that improve your experience by remembering settings such as your preferred language or display options. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external companies to monitor your browsing activity beyond the jilibay platform. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. For a full list of the cookies we use and their purposes, please contact our support team through your account dashboard.

6. Your Rights

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. If you believe that our processing of your data is causing you harm or is not in accordance with this policy, you have the right to raise a complaint with our support team, who will investigate and respond to your concern in a timely manner. You may also have the right to restrict or object to certain types of processing, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact us through your account dashboard after signing in via the Login page.

7. Security Measures

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls that limit who within our organisation can view your personal information, and regular security reviews of our platform infrastructure. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jilibay account and to keep your login credentials confidential. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately through your account dashboard. We will investigate any reported security incident promptly and take appropriate action to protect your account.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the effective date shown on this page and, where appropriate, notify you through your registered email address or via a notice on the platform. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. Continued use of the jilibay platform after an updated policy has been published constitutes your acceptance of the revised terms. If you have any questions about a change to this policy, please visit our FAQ page or contact support through your account dashboard.

Last reviewed: 2025. For data-related enquiries, contact our support team through your account dashboard after signing in via the Login page. For general questions, visit our FAQ page.